What does it mean return policy?
“Although when we do not have a written return policy, we prioritize customer satisfaction, even if it falls outside our usual policy.” The return policy explains how customers can return products or get repairs after buying them or repairing them. It usually includes details about how long you have to make a return, what condition the items need to be in, and what proof of purchase you should show, like a receipt. For repaired items, there’s often a warranty period during which you can return the device to repair if it still has problems related to the repair. The policy can also specify different rules for accessories and repaired products, and some items may not be allowed to be returned at all. lets get to know what policy does we have for our costumer.
Electronic accessories return policy?
1. Return Policy for Electronic Accessories
- Eligibility: Returns accepted within 15-20 days of purchase.
- Condition: Items must be undamaged and in original packaging, few inquiry will be taken as a formalities whether its water damage or electric shorted or not.
- Refund: There is no full refund but exchange available.
2. Return Policy for Non-Electronic Accessories
- Eligibility: Returns accepted within 10 days of purchase.
- Condition: Items must be unused, unscratched and in original condition.
- Refund: exchange available, subject to inspection.
3. Repair Policy for Warranty Repairs
- Eligibility: Repairs covered under warranty must be initiated within the warranty period.
- Process: Submit a repair request with proof of purchase or warranty card of icare electronic house .
- Service: Repairs will be completed at no additional cost if covered under warranty.
Warranty Exclusions:
- Physical Damage: The warranty does not cover repairs or replacements due to physical damage caused by accidents, drops, or mishandling.
- Unauthorized Repairs: Any repairs or modifications done by unauthorized service providers will void the warranty.
- Water Damage: Devices damaged by liquid exposure are not covered under the warranty.
- Wear and Tear: Normal wear and tear, including scratches, dents, or cosmetic damage, are excluded from warranty coverage.
- Software Issues: The warranty does not cover software-related problems or issues caused by third-party applications.
- Battery Degradation: Battery life degradation over time is not covered unless there is a manufacturing defect.
- Misuse or Neglect: Damage caused by misuse, neglect, or failure to follow the product’s usage guidelines is not covered.
